Technical Support
bkova is an efficiency worksheet for U.S. mortgage escrow (tax and insurance reserves). Use this page for product help, setup questions, and defect reports. Support does not provide loan advice, refinance recommendations, or insurance sales.
Support email:
jeancarlosofiyagusl@yahoo.com
1. Scope of support
- Installing, updating, and launching the App on supported iPhone or iPad versions.
- Entering statement figures, bills, ledger entries, and plan snapshots.
- Understanding on-screen forecasts, Compare paths, and Calendar due months.
- Camera or photo-library permission prompts for statement or receipt images.
- Data that appears missing after an update, restore, or device change.
Out of scope: servicer disputes, legal interpretation of your escrow analysis, tax filing, and third-party websites that are not part of bkova.
2. Before you write
- Confirm iOS is 16.0 or later (Settings → General → About).
- Force-quit bkova and open it again.
- If a permission is blocked, open Settings → bkova and enable Camera or Photos as needed.
- For empty Overview numbers, open Statement figures (slider control) and confirm balance, deposit, and bills were saved.
- If the screen looks stuck after a network change, wait for connectivity, then reopen the App.
3. Common topics
| Topic | What to try |
|---|---|
| Balance shows $0 | Enter Current escrow balance and Monthly escrow deposit in Statement figures, then tap Done. |
| Shortage is $0 on Compare | Shortage is calculated from your inputs. Raise bills, lower starting balance or deposit, or raise the cushion rule until the low point falls under the cushion. |
| Self-manage is off | Turn on “I can pay tax and insurance myself” in Statement figures only if your loan allows it. |
| Ledger vs Overview | Overview uses statement figures you typed. Ledger records only what you add as actual movements. Forecasts do not post themselves to Ledger. |
| Camera unavailable | Grant Camera access, or use From photos. On devices without a camera, pick an existing image. |
| Data after reinstall | Local worksheet data is removed when the App is deleted. Keep your own statement copies if you need them outside the App. |
4. How to contact support
Email jeancarlosofiyagusl@yahoo.com with:
- Subject line: bkova support plus a short issue label (example: “bkova support — ledger delete”).
- Device model and iOS version.
- App version shown in your store listing or About information if available (currently 1.0).
- Steps to reproduce, what you expected, and what happened.
- Screenshots if they do not include secrets you prefer not to send (you may blur account numbers).
We aim to reply within two business days. Complex device-specific cases may need a follow-up question.
5. Response hours
Mail is reviewed on business days. There is no phone hotline and no in-app live chat. Urgent servicer or payment deadlines should be handled with your mortgage servicer directly.
6. Feedback
Feature ideas and usability notes are welcome at the same address. Please mark the subject as bkova feedback so requests can be sorted separately from defect reports.
7. Disclaimer
Support explanations describe how bkova works as software. They are not advice from your lender or servicer. Projected shortage amounts in the App are worksheet estimates and are not treated as posted debt inside bkova.